If not I will be force to return "everything" else I ordered online and in store IMMEDIATELY! And for further results My family and I, will discontinue our future business with Cole Haan.I Cole Haan Return Policy-Understanding Refund and Exchange Procedures I would like my items returned for correct fitting sizes. I have never returned a item for sizing, and to be treated in such fashion. Complaint person was on "lunch break" and the phone was hung up on me! Too be "frank" I DO NOT appreciate improper and dishonorable behavior towards a "TRUE" Cole Haan customer. I insisted to wait on customer complaint. I asked to speak to customer complaint and phone was hung up on me.
#Cole haan outlet returns driver#
Unfortunately Womens Zerogrand Knit 11, And Mens Coburn Penny Driver 8.5 is exermely too large! I called customer service Rep attitude was (rude) & Non responsive. I always order size 11 (Womens) and 8.5(Mens). I just called Cole Haan customer service to inform Cole Haan of shoes that are not true sizes. Both orders online with approved credit with Affirm. This Month alone I placed two orders with Cole Haan. Call hon I love your shoes but your customer service really sucks. After driving 45 minutes no one would open the door and I was not able to look at the shoes I wanted. I called early in the day and was reassured that they would be open till 9 o'clock. There was a young man inside who was obviously working but would not help me in any way. After working all day I went to the local call Han at Arundel Mills in Maryland the store was supposed to be open till 9 when I arrived a little after 7 there was a sign saying there were no longer open for the day and would not re open till the next day. With this I will unfortunately turn my back on the brand after many years.Īfter working all day I went to the local call Han at Arundel Mills in Maryland the store was supposed to be open till 9 when I arrived a little after 7 there was a sign saying there were no longer open for the day and would not re open till the next day. Very pity with a shoe in the high-priced segment. This reinforced my fear over the past few days that this is a quality or material defect or defect.Īfter I tried several times to contact the customer service and to draw attention to the defect, I have not received any feedback to this day.
Here, too, the material dissolves in exactly the same place, without any external influences. With a delay of a few days to a week, I saw the same fate on my left shoe. As a result, this shortcoming is becoming more and more widespread.
This normal movement promotes the dissolution of the material without any doubt. The area is located exactly where the toes or the front foot bends during normal running. The filigree honeycomb structure does not seem to be sufficiently attached to the substrate, so that the material loosens with continuous movement. In the area of the upper side of the middle foot, the material of the upper side of the shoe has been detached for some time now without any external influence.
The surprising lack of quality first appeared on the right shoe. Since then I have worn the shoe about 10 to 15 times. I bought the model "Grandsport II" about 3 months ago. Unfortunately, my very good experience so far was painfully clouded by my last purchase. My parents are likewise enthusiastic, who are already able to name many different shoe models of the brand Cole Haan their own. The quality has been flawless in recent years. I am personally already a passionate Cole Haan "carrier" for many years. I wouldn't be surprised if they go out of business soon. I paid $136 and am not delivered anything yet. This is very frustrating as I have to deal with all the logistics. I had to reopen it and go through all these phone calls with UPS. They also closed the case on their end pointing UPS.
I'm not sure how long this can take but this is the worst online shopping experience I have had in my life as Cole Haan doesn't respond to my emails. I'm still waiting to hear from UPS, they restarted an investigation (after closing it without saying anything). Cole Haan told me to solve this issue with UPS as Cole Haan was not responsible for the delivery. It got stolen most probably (or maybe it was never delivered). UPS told me that they put the package in front of my house, but I never saw any package. I did a purchase from their online store 12 days ago. Cole Haan's online store uses UPS as a third party to ship their online orders.
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